TruAge Technical Service Video
When our partners at TruAge approached us with a challenge, we were eager to help. Their customer service technicians were overwhelmed by basic inquiries that could easily be addressed through engaging video content. Recognizing the need for a solution, we set to work identifying the most frequently asked questions from their customers.
From our research, we developed a series of story-driven customer service videos designed to streamline the support process. Two key topics emerged: one video focused on “How to Download and Set Up Your TruAge Account,” while the other provided guidance on “How to Use Your TruAge App in a Store.” By transforming these common queries into visual narratives, we aimed to empower users with clear, concise instructions.
These videos not only serve a practical purpose but also showcase our motion graphics expertise. We meticulously animated various user interfaces, including those for Apple iOS, to create a visually appealing and informative experience. Our clean studio setup in Fairfax, VA, provided the perfect backdrop for filming, allowing us to capture high-quality footage essential for both videos.
The result? A pair of dynamic, user-friendly videos that enhance the customer experience while alleviating the burden on TruAge’s customer service team. By harnessing the power of video, we’ve turned frequently asked questions into accessible visual content, ensuring users have the information they need at their fingertips. This innovative approach not only improves efficiency but also strengthens the connection between TruAge and its customers. We’re excited to see how these videos will revolutionize their support process and enhance user satisfaction.
If you’re in the Washington DC area and would like to come to our Fairfax VA studio or want to chat about how video, photography and animations can help your company, please reach out to us!
